Shipping Policy

This Shipping Policy outlines the standardized order processing, delivery arrangement, logistics distribution and related service rules for all orders placed on our website. The policy applies to all user transactions on the platform and aims to provide clear, transparent and consistent shipping service specifications for every customer. All users who place orders and complete transactions on this website shall be deemed to have accepted and recognized all the terms of this shipping policy.

Order Processing Standards

All orders submitted and successfully paid on the website will enter the official processing queue immediately. We follow standardized internal order management procedures to sort, inspect, package and arrange delivery for customer orders in an orderly manner, ensuring the standardization and stability of each processing link.

Our team will complete the confirmation of order information, product quality inspection and sealed packaging within unified processing cycle standards. All products will be strictly checked for integrity, qualification and packaging firmness before outbound delivery to avoid product damage, missing accessories or information errors during subsequent transportation. Every order will be treated with consistent processing standards to ensure equal service quality for all users.

Standard order processing and outbound delivery will be completed within 1 to 3 working days after successful payment. The processing progress will be arranged in accordance with the order submission sequence, and no valid paid order will be delayed or postponed without reason.

Global Delivery & Transit Time

We adopt stable and mature global cross-border logistics channels to provide delivery services for users in all regions. We have established long-term cooperative relations with high-quality logistics service providers to ensure the stability, traceability and safety of cross-border transportation links, and effectively reduce the risk of abnormal logistics such as delayed transit and package loss.

The overall delivery cycle of all global orders is calculated based on standardized cross-border transit rules. The conventional delivery time for all orders ranges from 6 to 12 working days from the date of outbound delivery. The actual receiving time will be affected by regional logistics efficiency, customs clearance progress and objective transportation conditions, but we will always ensure that all orders are delivered within a reasonable and stable time range.

During the logistics transit process, users can keep track of the latest transportation progress of the order through the order management page. We will synchronize logistics update information in a timely manner to facilitate users to grasp the delivery status of products in real time.

Customs & Related Expense Rules

During the cross-border transportation and customs clearance of products, all tariffs, customs declaration fees, customs service fees and other related expenses incurred in the process are fully undertaken by our side. We undertake all cost responsibilities in the customs clearance link, and users do not need to pay any additional fees or bear any customs-related costs during the whole process of order receiving.

We will complete the formal customs declaration and clearance procedures in accordance with cross-border trade specifications and regional customs requirements to ensure that products can pass through customs smoothly and enter the subsequent distribution link. All customs processing procedures are operated in strict accordance with unified industry standards to ensure compliance and safety of product transportation.

Packaging & Product Protection

We adopt professional and targeted packaging schemes for sports nutrition products to adapt to the needs of long-distance cross-border transportation. All products are equipped with shockproof, pressure-resistant and sealed packaging materials to effectively avoid product leakage, damage, extrusion and other problems during long-distance transportation and multi-transfer links.

Each package is equipped with complete outer packaging protection and standard sealing procedures. We fully consider the complexity of cross-border logistics transportation, and optimize packaging details according to product attributes and transportation characteristics to maximize the integrity of products when they arrive.

Logistics Exception Handling

In view of possible abnormal situations in the logistics process, we have formulated complete exception handling mechanisms. For order delays, package detention, logistics suspension and other problems caused by non-user factors, we will actively follow up the processing progress, communicate with logistics and customs departments, and timely feed back the latest situation to users.

In case of extreme logistics exceptions such as package loss and confirmed damage caused by transportation problems, users can contact us through the official contact channel to apply for verification and follow-up processing. We will protect the legitimate rights and interests of users in accordance with official policy standards and provide reasonable solutions.

Policy Revision & Update

We reserve the right to adjust and optimize the terms of this Shipping Policy according to the upgrade of logistics service standards and the iteration of platform operation rules. All updated policy contents will be displayed on the official website page in a timely manner and take effect automatically after publication.

The updated shipping policy terms are only applicable to new orders generated after the update, and will not affect the service standards and rights and interests of orders that have been completed or are in transit. Users can check the latest policy content regularly to grasp the latest shipping service rules.